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Overpayment or Underpayment: What to Do?

The Rules for Refunding Erroneously Transferred Funds

Some customers may encounter a situation where they either overpay for products and want to get the overpayment amount back or fail to pay in full, resulting in not receiving the cards they added to their shopping cart. What should one do in such cases? Here are the steps to take in both situations.

If you underpaid and didn't receive your cards: The solution is straightforward - contact our Support Team, and our staff will inform you of the amount that needs to be paid to complete the purchase. If you do not wish to pay or cannot pay the additional amount, you may request a refund in accordance with the rules for overpayments described below.

If you overpaid (sent more money than required for your order), there are different options depending on the amount:

  1. Overpayments under 5 USD: Overpayments less than 5 USD are not refundable under any circumstances.

  2. Overpayments between 5 USD and 25 USD: These overpayments can only be refunded by crediting the amount to future purchases.

  3. Overpayments exceeding 25 USD: For overpayments above 25 USD, you have two options:

  1. Credit towards future purchases.

  2. Refund in USDT.TRC20 or USDT.ERC20. In this case, a commission of 1% will be charged, but not less than 5 USD per transaction.

Refund Process: To initiate a refund, customers should contact the Ezzocard.com Support Team, providing the transaction details (Payment ID) and the email used for the order.

General Refund Limitation: Refunds for overpayments must be requested within three months of the payment date, regardless of the method chosen.

Currency Consideration: Please note that all overpayment amounts are calculated in USD, regardless of the currency in which the payment was made. The payment amount in USD is determined at the time of purchase, and the exchange rate is displayed to the customer at that moment.

Important Notes:

These rules do not apply to the refund procedure for purchased items, which is described in detail in the Refund Policy section of our Terms and Conditions.